Return Policy

At icon-collection, we want you to be completely satisfied with your unbranded glasses. This Refund and Return Policy outlines the conditions under which you can return products and request refunds for items purchased through our online store. Please read this policy carefully to understand your options and the process for returns.

1. General Policy

You may return most new, unopened items within 30 days of delivery for a full refund or exchange. Items must be in their original condition and packaging to be eligible for a return. This policy applies to all unbranded glasses purchased directly from icon-collection through our website. Your satisfaction is our priority, and we aim to make the return process as straightforward as possible for our valued customers.

2. Eligible Items & Conditions

To qualify for a return, your unbranded glasses must be unused, unworn, and in the exact condition that you received them. All original packaging, including cases, cleaning cloths, and tags, must be intact and returned with the item. A valid proof of purchase, such as your order number or receipt, is also required to process any return or exchange. Items that show signs of wear, damage, or alteration will not be accepted for a refund or exchange.

3. Non-Refundable Items

Certain types of items are exempt from being returned or refunded. These include gift cards and any items explicitly marked as 'final sale' at the time of purchase. We also cannot accept returns on items that have been customized or show clear signs of misuse or damage not attributed to manufacturing defects. Please review product descriptions carefully, as some promotions may include non-refundable items.

4. How to Request a Refund

To initiate a return or refund, please contact our customer support team within the 30-day return window. You will need to provide your order number and a brief explanation for the return. Our team will then provide you with detailed instructions on how to return your item, including the return shipping address. Do not send items back to us without first contacting customer service, as this may delay or prevent your refund.

5. Processing Time

Once your returned item is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for the refund to appear on your bank or credit card statement, depending on your financial institution. We appreciate your patience during this process.

6. Exchanges & Replacements

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product due to a defect or damage, please contact us immediately to arrange a replacement. For other exchanges, such as for a different style or color, you will need to return your original item for a refund and place a new order for the desired product. Our team will guide you through the necessary steps for a smooth exchange process.

7. Contact & Disputes

If you have any questions or concerns regarding our Refund and Return Policy, or if you believe there is an issue with your refund, please contact our customer support team. We are committed to resolving any disputes fairly and efficiently. We will work with you to find a satisfactory resolution, ensuring your experience with icon-collection remains positive. Your feedback helps us improve our services.

Contact Us

Email: support@icon-collection.top

Address: 174 Harrison St, Chicago, IL 60661